At LekhaPatra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our restaurant and tea shop management platform.
We collect information that you provide directly to us:
• Business Information: Restaurant/tea shop name, address, contact details
• Account Information: Name, email address, phone number, password
• Transaction Data: Order details, menu items, pricing, sales records
• Usage Data: How you interact with our platform, features used, access times
• Device Information: IP address, browser type, operating system, device identifiers
• Customer Data: Information about your customers that you input into the system
How We Use Your Information
We use the collected information for the following purposes:
• Provide and maintain our service
• Process transactions and send receipts
• Send important updates about your account
• Improve and optimize our platform
• Provide customer support
• Analyze usage patterns and trends
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)
We do not sell your personal information. We may share your information only in the following circumstances:
• With your consent or at your direction
• With service providers who help us operate our platform (payment processors, hosting providers)
• To comply with legal obligations or valid legal requests
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition
• Aggregated or anonymized data that cannot identify you
We implement robust security measures to protect your data:
• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security
• Regular backups and disaster recovery plans
• Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the following rights regarding your data:
• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data
To exercise these rights, contact us at info@lekhapatra.shop
We retain your data for as long as:
• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes
• After account deletion, we retain data for 30 days for recovery purposes
• Some data may be retained longer for legal compliance (e.g., tax records)
Cookies and Tracking
We use cookies and similar technologies to:
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve user experience
• Provide personalized content
You can control cookies through your browser settings. See our Cookie Policy for more details.
Third-Party Services
Our service may integrate with third-party services:
• Payment processors (for subscription payments)
• Analytics providers (to understand usage patterns)
• Communication services (for email and notifications)
• Cloud hosting providers
These third parties have their own privacy policies. We encourage you to review them.
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your data is primarily stored and processed in Nepal. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
• Email notification to your registered email address
• In-app notification when you log in
• Posting the updated policy on our website
Continued use of the service after changes constitutes acceptance.
Contact Us
For questions or concerns about this Privacy Policy or our data practices:
Company: XGen Solutions Pvt. LTD
Email: info@lekhapatra.shop
Phone: +977 9845868005, +977 9844430928, +977 984-5868005
Address: Tikathali-05, Mahalaxami, Lalitpur, 44705, Nepal
We will respond to your inquiries within 7 business days.