Refund Policy

Transparent and fair refund terms for LekhaPatra services

Last Updated: January 29, 2026

Overview

At LekhaPatra, we want you to be completely satisfied with our service. This Refund Policy outlines our terms regarding refunds and cancellations.

Try Risk-Free!

We offer a 3-day free trial at absolutely no cost. Test all features before committing to a paid subscription. No credit card required for the trial period.

Refund Scenarios

Free Trial Period

Our 3-day free trial is completely free of cost

  • No credit card required
  • Full access to all features
  • No obligation to continue
  • Can cancel anytime during trial
  • Zero charges applied

Monthly Subscriptions

All monthly subscription payments are non-refundable

  • No refunds on paid monthly plans
  • Service is provided immediately upon payment
  • You can cancel to prevent future charges
  • Access continues until end of billing period
  • No partial month refunds

Special Circumstances

Exceptions may be considered in rare cases

  • Technical issues preventing service use
  • Billing errors or duplicate charges
  • Unauthorized charges
  • Must be reported within 7 days
  • Subject to verification and approval

Cancellation Policy

Anytime Cancellation

You can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

  • You'll retain access until the end of your billing period
  • No future charges will be applied
  • Your data will be retained for 30 days for recovery
  • You can export your data before cancellation

Refund Request Process

If you believe you qualify for a refund under special circumstances, follow these steps:

1

Contact Support

Email us at refunds@lekhapatra.shop with your request

2

Provide Details

Include your account email, order ID, and reason for refund request

3

Review Process

Our team will review your request within 3-5 business days

4

Decision Notification

You'll receive an email with the decision and next steps

5

Refund Processing

If approved, refunds are processed within 7-10 business days

Important Notes

  • Payment Processing Time: Approved refunds take 7-10 business days to appear in your account, depending on your payment method and bank.
  • Chargebacks: If you initiate a chargeback without contacting us first, your account will be suspended pending investigation.
  • Promotional Discounts: Refunds are calculated based on the actual amount paid, not the original price if discounts were applied.
  • Legal Rights: This policy does not affect your statutory rights under Nepali consumer protection laws.

Questions About Refunds?

If you have any questions about our refund policy or need assistance, please contact our support team:

XGen Solutions Pvt. LTD
📧
Email
info@lekhapatra.shop
📞
Phone
+977 9845868005, +977 9844430928, +977 984-5868005
📍
Address
Tikathali-05, Mahalaxami, Lalitpur, 44705